## Short description ## Describe the observation in one or few sentences, so one can understand the issue ## without reading the page itself. ## Example: New users failing to create new page, choosing one of the templates instead ## of the "Create New Empty Page" link. '''User uses Spell Check rather than preview, and loses edits when browser crashes''' = Observation = Despite being told otherwise, uses seem to persist in using the Check Spelling Button to check there spelling and to preview their page. The result of this is that if their browser should crash for some reason, they end up losing all their edits back to the last preview, if in fact they ever did one. ## Full description of what happened (facts). Users have become use to being able to both check their spelling and see what their page will look like by using the Check Spelling Button. This means that they become exposed to a browser crash and loosing their data. ## Describe the actual behavior ## Describe the expected behavior == Task == ## Describe the task == Users == ## Describe the users observed: are they typical users? small group with special needs? Their common atributes, background, etc. Tend to be computer literate, and believe it will not happen to them. == Context == ## How did you make this observation? watched them behind the back? email support? ## watching wiki activity? I must hear this every so often, Please Sir how do I recover this large wiki page I have just spent ages entering? ## Describe the spatial, temporal and/or social context in which the observed facts ocurred. Was in their work/homes/public spaces, in a formal/informal setting, under wich constrains/limits, etc. ## MoinMoin details: version, server if it related ## Client operating system and browser = Discussion = ## Why do we believe the users failed in the task? ## How to prevent this failure? It would probably help if when a spelling check was done that a copy was made, either as per the Preview button or to another well known place, such that a easy recovery can be undertaken by the user. ---- CategoryUsabilityObservation