## Short description ## Describe the observation in one or few sentences, so one can understand the issue ## without reading the page itself. ## Example: New users failing to create new page, choosing one of the templates instead ## of the "Create New Empty Page" link. '''Complex Stuff like Parsers and Macros come before the WYSIWYG Editor in German WikiKurs''' = Observation = ## Full description of what happened (facts). A new user asked "What are Parsers?" after exploring the wiki for the first time. I asked where that question came from and she replied "It was in WikiKurs, so I thought it was important, but I did not understand it." ## Describe the actual behavior ## Describe the expected behavior I would not expect a first time user finding her way around a wiki to even encounter the term "Parser" and surely not to believe it to be something important. == Task == ## Describe the task A new user finding her way around the wiki == Users == ## Describe the users observed: are they typical users? small group with special needs? Their common atributes, background, etc. University student. Knows email and chat but is new to wikis. == Context == ## How did you make this observation? watched them behind the back? email support? ## watching wiki activity? A Tutor for a university course that will use a wiki at a German university. I asked her to use the wiki and create some pages about the course. I also asked her to note all problems she encountered. This was one of them. ## Describe the spatial, temporal and/or social context in which the observed facts ocurred. Was in their work/homes/public spaces, in a formal/informal setting, under wich constrains/limits, etc. ## MoinMoin details: version, server if it related MoinMoin Version 1.5.5a German and English system pages. ## Client operating system and browser = Discussion = ## Why do we believe the users failed in the task? ## How to prevent this failure? In the german WikiKurs the pages [[WikiKurs/20_Dynamische_Inhalte]], [[WikiKurs/21_Makros]], [[WikiKurs/22_Parser]], [[WikiKurs/23_Aktionen]], come before the pages [[WikiKurs/30_Der_grafische_Editor]] and [[WikiKurs/40_Anlegen_von_weiteren_Seiten]] They should either come later or be preceded with a note that this is advanced stuff and can be skipped (like I did on on that wiki: http://golf530.server4you.de/wiwa/WikiKurs/20_Dynamische_Inhalte ). If people agree, I will edit this on MoinMaster -- ChristophKoenig Maybe just add the skip link. -- ThomasWaldmann <> Done -- 217.224.36.23 <> ---- CategoryUsabilityObservation