## Short description ## Describe the observation in one or few sentences, so one can understand the issue ## without reading the page itself. ## Example: New users failing to create new page, choosing one of the templates instead ## of the "Create New Empty Page" link. '''My users mostly use thee MH/nmh mail systems. They don't handle MIME or base64 very well. They couldn't grep through messages, since the base64 messages contain no plain text.''' = Observation = ## Full description of what happened (facts). Several users subscribed to the whole wiki. They set up scripts to grep for particular changes and filter mail based on that. The scripts never fired, because the mail is all base64-encoded. They expected ASCII-like changes to ASCII-like pages to produce ASCII-like messages. ## Describe the actual behavior ## Describe the expected behavior == Task == ## Describe the task Reading and using change-notification messages. == Users == ## Describe the users observed: are they typical users? small group with special needs? Their common atributes, background, etc. These are programmers, Unix geeks. They have 5+ years experience with Unix mail systems, particularly MH. == Context == ## How did you make this observation? watched them behind the back? email support? ## watching wiki activity? I received these as bug reports via e-mail, and interacted with one user over e-mail to patch util/mail.py in our installation to use QP encoding. ## Describe the spatial, temporal and/or social context in which the observed facts ocurred. Was in their work/homes/public spaces, in a formal/informal setting, under wich constrains/limits, etc. ## MoinMoin details: version, server if it related MoinMoin version 1.3.4, as shipped by Debian as python2.3-moinmoin 1.3.4-3. ## Client operating system and browser = Discussion = ## Why do we believe the users failed in the task? I think this issue was fixed in 1.5, we send qp or even 8bit now, but I am not sure. -- AlexanderSchremmer <> The change messages I receive from this wiki are sent using quoted-printable -- SamMorris <> ## How to prevent this failure? ---- CategoryUsabilityObservation